Qualifications
Former Language Access Program Manager at the City of Seattle's Office of Immigrant and Refugee Affairs
Built a city-wide translation workflow producing 1.6M translated words in its first year
Advocate for linguistically-appropriate and culturally-relevant public information access
Expertise
Language access
Translation
Localization
Transcreation
Community engagement
Human-centered design
Peggy Liao advocates for and believes that everyone should have access to public information and services regardless of the language they speak. She works with the City of Seattle’s Office of Immigrant and Refugee Affairs and manages the city-wide Language Access Program. Peggy is committed to supporting government agencies and social service providers in their provision of linguistically-appropriate and culturally-relevant information for immigrant and refugee community members.
Experience
Project/Program Manager at King County Metro Transit
Jul 2025 — Present · 1 yr
Language Access Program Manager at City of Seattle
Oct 2019 to Jul 2025 · 5 yrs 9 mos
Product User Experience and Design Lead (temporary assignment) at City of Seattle
Jan 2024 to Jul 2024 · 6 mos
Account Executive at C+C
Jan 2019 to Sep 2019 · 8 mos
Assistant Account Executive at C+C
May 2017 to Dec 2018 · 1 yr 7 mos
Civic Engagement Field Organizer at Asian Counseling and Referral Service
Sep 2016 to May 2017 · 8 mos
Recent articles and events
Qualifications
Former Language Access Program Manager at the City of Seattle's Office of Immigrant and Refugee Affairs
Built a city-wide translation workflow producing 1.6M translated words in its first year
Advocate for linguistically-appropriate and culturally-relevant public information access
Expertise
Language access
Translation
Localization
Transcreation
Community engagement
Human-centered design
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